CSz Business Training

Customer Service. Leadership. Communications Skills. Soft Skills. Agility. Employee Engagement.

Work is more than numbers.

As CSz performers, we use our improvisation skills onstage to make people laugh.  Conveniently, offstage we use them to run a successful business. We specialize in teaching people HOW to use improvisation techniques in their work lives. We teach the essential, yet often overlooked or discarded, communication and listening skills that will consistently improve the quality of your work, home and social relationships. We call this Applied Improvisation.

Improvisation is not “winging it”. It’s a highly-refined system of observing, connecting and responding:

  • Listening – with true focus, staying in the moment
  • Accepting – circumstances and what others bring to the table
  • Supporting – making others look good
  • Taking Competent Risks – trusting and using your intuition
  • Letting Go of Mistakes – learn and move on

CSz has delivered successful training to employees in every known industry, from network execs to nuns, from lawyers to lumberjacks to high-tech engineers. We’ve been hired by at least 65 of this year’s Fortune 500 companies, often repeatedly.  We offer vital information in a format that’s thoroughly entertaining and makes the discussion of key concepts both more resonant and memorable for your people.  And that’s the goal – give them a great experience that will bond them socially and empower them in their work capacity. One more thing: We never forget the fun!

CSz Business Training can design training that fits your needs and goals. Let us know what your needs are, and we’ll design for your goals.

Customer ServiceTeam Building. Leadership. Ideation.

View a small sample of CSz Business Training Clients here.

Find your nearest CSz Company here or contact our Executive Director.